Bio

I am an energetic manager with extensive experience in - and a real passion for - Design Thinking, Service Design, and User Research. I have been dedicating all of my professional life to the human-centric approach and to finding the innovation that sits between what is desirable for the customers, what is economically viable, and what is technically feasible. During my career, I have had the opportunity to work in many different roles, gaining a deep understanding of digital, customer management and communication, knowledge management, and process improvement. In the past 5+ years, I have been leading projects to shape future service design concepts for the mobile and fixed-line business. My area of expertise includes user research, service design applied to digital and retail experience and to Human Resources processes and organization My soft skills: - I am comfortable in environments of rapid growth and change - I am great at building relationships and influencing across locations, cultures, and disciplines - I am an empathetic and clear communicator