Bio

Innovative and strategic utility leader focused on establishing corporate strategy and achieving strong organizational results. Solves complex problems while delivering bottom line results. Over 10 years’ experience spearheading program management initiatives, driving customer experience, and overseeing successful operations. Proven track record building and sustaining strong internal and external relationships. Sharp contract negotiation skills, with strong communications skills and talent to relate with wide-ranging audiences. Effective leader who manages, coaches, and mentors teams to success, while promoting cohesive work environments. Manages multiple projects concurrently while adhering to tight deadlines and budgets. Understands and complies with risk management and regulatory rules governing utilities markets requirements. Analytical, organized and detailed. Broad policy evaluation background, regarding federal mandates and regulatory requirements for utility sector. Highly experienced in Business Process Reengineering (BPR). SKILLS & CORE COMPETENCIES • IT Program & Project Management • Strategic Planning & Process Improvement • Partnership Development & Customer Service • Service Delivery & Compliance • Processes & Procedures Development • Operations Management & Financial Management • Cross-Cultural Management & HR Support • Coaching & Mentoring • Training & Performance Management • Key Performance Indicators (KPIs) • Metrics/Data Analysis & Reporting • Standard Operating Procedures (SOPs) • Service Level Agreement (SLA) • Presentation Delivery • Portfolio Management & Vendor Relations • Needs Analysis & Issue Resolution • Risk Identification & Mitigation • Return on Investment (ROI) • Contract Review & Negotiation • Root Cause Analysis • Quality Analysis & Improvement • MS Office (Word, Excel, PowerPoint, Access)