Bio

Executive with 15+ years of leadership experience managing teams of over 30+selling enterprise software and BPO services to help clients achieve their strategic goals for cost, revenue, business insights, customer satisfaction and employee satisfaction. Deep experience in Contact Center operations, Customer Experience Analytics, Contact Center Consulting, Global BPO, Social Media engagement, SaaS, Digital Transformation and Automation. Conducted business in 20+ countries Proven ability in transformation, creating, implementing and directing strategy, while understanding and driving detail as a hands-on leader. A process and metrics driven sales leader, emphasizing funnel development & management, and ongoing measurement. As SVP of Business Development, responsible for entire business development process with teams of up to 31 members with annual revenue of $1+ billion. Annual new business quota reached $150+ million, $450 million total contract value. As an individual Global Sales Executive, closed complex global contracts with new and existing clients. Highlights include closed business with three of the world's top 10 most valuable corporate brands with initial contract values of over $150 million.