Bio

EXPERIENCED TECHNICAL SUPPORT MANAGER A solutions-driven and highly skilled technical professional with experience in leading teams to propel business growth. Proven track record in detecting potential problems early and mitigating risks of failure and overall business loss. Strong expertise in quality assurance solutions to meet business requirements and strong knowledge of the software development life cycle with a successful background in testing and targeting functional requirements. Proficient in managing cross-functional operations to achieve targets and develop opportunities in line with organisational goals. Highlights of my achievements and experience and skills: - Successfully saved 10% of the annual budget by leading an RFP for IP Telephony support contract that concluded with transitioning the support from an incumbent to a challenger. - Negotiated a 15% savings for a new video conferencing service and an extension of the contract with no price change. - Project managed the creation of a single Unified Communications and Collaboration team. - Expertise in identifying productive suppliers resulting in increased profits. - Knowledge of software analysis, testing and monitoring stages of development lifecycle to implementation. - Good at building relationships across different levels and with people from all social or cultural backgrounds. -Proven track record in delivering outstanding quality projects and regularly exceeding targets. - Improved service quality and minimised errors through performance evaluations, effectively identifying and targeting areas in need of changes. - Work in cross-functional internal teams, ensuring adherence to project goals. - Deadline-driven and adaptable to the ever-changing industry standards and technologies.