Bio

I am a professional passionate about promoting ''Customer Centric'' solutions focused on Customer and Employee / Collaborator Experience. Using empathy with end consumers and using a real orchestration of all data about a customer to accompany and surprise them in each of their various journeys throughout their relationship with each company. This allows them to be the best ambassadors for our customers' brands, improving their loyalty and definitely earning their loyalty. As Genesys solutions manager in Brazil, my mission is to help our customers in all market verticals to revolutionize the experience of their end consumers, in a personalized way, with focus and observing each recommendation or local regulation! Experienced in assisting all technical & business oriented selling process for large company in Brazil and Latam. Self-motivated, team-worker, responsible, analytic and creative. Specialties: Sales Engineer, Solution Design and Integration, CTI, Contact Center, Enterprise Information Systems, Business Intelligence. Masterful in public & group speaking Keywords : Customer Experience Orchestration (CXO), Customer Engagement, Customer Interactions, Customer Satisfaction, Customer Loyalty, Customer Sentiment, Customer Analytics and CX Design Thinker