Bio

I am customer-centric director with a track record of transforming businesses and operations, driving growth, customer experience and operations improvements. I have had a progressive career with 11 years experience across financial services with Lloyds Banking Group and Barclays across all banking products in B2C, B2B and B2B2C environments. I have both experience in driving efficiency and improvements in large establishes businesses and operations as well as driving and enabling significant growth in smaller subsidiaries. I have worked closely with the most Senior of Barclays executives and equally comfortable working with c-suite executives as I am with front line staff. I have also significant experience in client engagement working with some of the top global retailers both in terms of new business development sales as well as ongoing engagement. This is evidenced through some of the industry leading propositions I have developed with these retailers. I have repeatedly throughout my career developed industry leading experiences evidenced through industry benchmarks like NPS. This is driven through an ability to examine and understand the customers journey end to end and translate this in to market leading propositions. Something that is regularly mentioned in my feedback. A great developer of people, believing strongly in the success of a high performing team, some of my feedback notes my ability to inspire and motivate colleagues. I am a voluntary Trustee board member of Milton Keynes Play Association charity, using my strategic and operational skills to help stabilise and set the charity up for future success. I am hugely passionate about green energy and a sustainable transport enthusiast following all the latest developments in the industry. Core Skills: Banking | Point of Sale Finance | Payments | Lending Customer Experience Strategy Proposition Product Client Engagement Digital Transformation Leadership New Business Development Operations Management Operations Transformation Business Transformation Customer Service Customer Journey Developing high performing teams