Bio

Creative and strategic senior-level customer success manager with diverse range of global enterprise experience. Positive, resourceful, empathetic, and proactive. Highly adept in written and oral communications, presentations, and consultation. Certified in design thinking and able to plan, innovate, forecast, coordinate efforts, and achieve results through strong work ethic and genuine interest in clients’ success. Recognized for high productivity, consultative strategy, and driving outcomes. • Achieved 97% client retention rate vs. division average of 65% (Intuit). • Consistently ranked in top 25% of sales personnel for new account registrations as Account Executive (Intuit). • Delivered 24-point increase in NPS and 19-point increase in billable retention as Customer Success Manager (Intuit). • Ranked within top 5% of all Chicagoland real estate agents (Real Estate Consultant). • Achieved 164% of personal sales goals while growing territory revenue by 154% (News Corporation).