Bio

Experienced technology leader with a passionate focus on customer success and product centric strategy. Proven ability to drive outstanding results via servant leadership and collaboration. Strategic thinker who achieves business objectives by blending proven methodologies with creative approaches. Key Highlights º 20 years diverse professional experience in customer success, product management, relationship management, project management, technical sales, and support management º 10 years team leadership experience - expert at creating highly engaged and productive teams who deliver results º Experienced in strategic consulting, design, and systems architecture - specializing in customer success, SaaS, cloud hosting, and cross platform software systems º Effective presenter to C-level audiences; able to influence and drive change at all organizational levels º Deep understanding of segmentation, growth planning, health scoring, scaling/efficiency, analytics, survey and Voice of the Customer programs, 1:Many communication and program execution