Bio

🎤 WHAT I DO: I am a keynote speaker and customer experience consultant who helps companies create remarkable customer experiences that lead to word-of-mouth marketing. I teach businesses and executives how to create experiences that customers and employees can’t wait to share with their friends and followers. My 2-minute speaker's reel: bit.ly/BestCXSpeaker ⚙️ HOW I DO IT: I leverage my 20-year background as a marketing and customer experience leader at McDonald's, Discover, Humana, and two B2B's to provide simple, practical and inexpensive experience enhancements that your customers will remember. 💡 WHY IT WORKS: No one shares an average experience; they share things they love and things they can’t stand. Remarkable experiences cause customers to stay longer, spend more, and refer others to your business. And CX doesn't have to be difficult or expensive! 🤓 WHAT MAKES ME DIFFERENT: See 18 fun facts about me at https://www.dangingiss.com/about (example: I once delivered a pizza to Michael Jordan) 👀 WHERE YOU’VE SEEN ME: • Books: ''The Experience Maker: How To Create Remarkable Experiences Your Customers Can't Wait To Share'' & “Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media'' • Podcasts: “Experience This!” & “Focus on Customer Service” • Quoted in: AdAge, Inc., Forbes, NBC, Cheddar, HubSpot, Social Media Today, Chicago Tribune, CEOWorld 🏆 AWARDS: • 100 Best Customer Experience & Customer Service Books of All Time • Top 50 Customer Service Experts of the Decade • World’s Top 30 Customer Service Professionals • Top 20 Global Customer Experience Experts • Top Digital Marketers to Follow • Top 50 Social Media Marketing Influencers • Top 50 B2B Marketing Influencers 🗣 WHAT CLIENTS SAY: ''Dan’s keynote was not only engaging, but extremely relevant no matter what your role is at your company. He left the audience not only EXCITED about customer experience, but also empowered to make CX a priority in their day to day activities. He had so many great examples and his energy and passion for CX are infectious. Would book him again in a heartbeat!'' “I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about Customer Experience. He laid out a ton of principles in a relatable and funny way that got our sales reps thinking more deeply about the experiences that they give their customers.“ 📝 How Can I Help YOU? (508) BOOK-DAN | dan@dangingiss.com | www.dangingiss.com | calendly.com/dgingiss My weekly customer experience insights: www.cxnewsletter.com