Bio

----MY APPROACH TO CUSTOMER SUCCESS---- “Turn ‘em and burn ‘em” is a thing of the past. Instead, “Engage ‘em and Value ‘em”…because ultimately that’s how you “Grow ‘em” and Keep’em!” Dana Soza ----PROFESSIONAL SUMMARY---- Top-performing, human-first growth leader, delivering unparalleled success in the areas of adoption, retention, and expansion. Coach and trusted educator with extensive experience in CSM Group growth initiatives with an insatiable drive to discover, educate, streamline processes, and create scalable solutions. Highly skilled solutioning expert, driving training & learning initiatives through gap analysis, discovery, and strong problem-solving skills. Consistently recognized for high honors and achievements with a proven track record of success. ----MY PROFESSIONAL BRAND---- ''Having come from incredibly humble beginnings, I know firsthand the gap between the have and have nots, so I’m passionate about DIVERSITY, EQUITY & INCLUSION. And as an only child, COMMUNITY has always been of utmost importance. My empathetic disposition, and desire to make a marked difference in other’s lives, coupled with my psychology, marketing, teaching, sales, customer success and leadership background has made me a HUMAN-FIRST GROWTH LEADER. “My past and present thought leadership, coaching, speaking, workshopping, consulting, and multitude of training/learning & development projects, and TESOL certified teaching credential has made me a TRUSTED EDUCATOR & CREATIVE PROGRAM PHENOM. ''And my insatiable desire to create order from chaos, and find and fill gaps has turned me into an SOLUTIONING WIZARD and OPERATIONS NINJA. “All of this culminated into who I am as a professional, or as is better known, my Personal & Professional Brand. It’s who I am. ''I am a human first and professional woman second. I have worked hard and challenged myself my entire life, and can say I'm proud of the professional woman I am today. ----THE NEXT CHAPTER---- ''But this is just the beginning…my story is only half complete and I have so much more to give back. ''I know this next chapter will bring me to greater heights, and I want to bring as many hungry, smart, and determined individuals along on this ride with me, because if it wasn’t for the many others who did the same for me, I’d never be where I am today. ''So, thanks to my Community. I couldn’t have done it without you. Now, let’s get to work!”