Bio

I am an experienced Commercial & Customer Experience Strategy leader with over 20 years’ experience working in the aviation, rail, retail and hospitality sectors in a range of progressively more senior leadership roles. Having begun my career in customer service roles within the restaurant and retail industry, I have gone on to work in progressively more senior Operational and Commercial roles in a range of major businesses. I have significant experience throughout my career of creating and leading effective service and experience improvement strategies which grow revenue, leading large service delivery teams and managing relationships with a wide number of complex internal and external stakeholders. I consider myself to be a ‘values led’ leader and always place focus and importance on people and organisational development. I am passionate about developing results focused teams where individuals feel enabled to be creative in their roles, challenged to continuously improve but feel safe to make mistakes.