Bio

Over the past 10+ years, I’ve dedicated my career to continuously delivering value throughout the customer journey. I thrive on leading customer success, transforming businesses and teams, and optimizing delivery of products and services to maximize customer value and propel revenue growth. Leveraging my extensive background to orchestrate delivery of customer outcomes and proactively manage customer experience, I energetically align people, processes, and systems to drive customer-centric operations. With enthusiasm and dedication, I build meaningful customer relationships that encourage trust and emphasize commitment to their success. CUSTOMER SUCCESS: Passionate for customer success, I have implemented a variety of programs to accelerate time-to-value, improve product adoption, actively manage the customer lifecycle, advance solutions via customer advocacy and feedback, and lead renewal and account expansion. LEADERSHIP: I bring proven experience defining and communicating strategies, executing solutions, and motivating and inspiring global teams to achieve aggressive goals. With a high-energy personality, I foster a culture of excellence to scale and grow organizations. TECHNOLOGY and OPERATIONS: Balancing both strategy and execution, I offer multifaceted experience spanning a diverse range of company sizes, technologies and industries, including startup, mid-sized, and Fortune 500 experience at EVault, Cisco, Yahoo!, Silicon Graphics Inc. (SGI), XUMA, CITTIO, and Genentech. SPECIALTIES: Strategy and Execution | Customer Success | Customer Lifecycle Management | Business Transformation | Professional, Managed and Technical Services | Global Operations Leadership | SaaS and Cloud Operations | Software Development | P&L Management | Program Management | Business Process Improvement | Customer Relationship Management | Change Management | Financial Planning | Organizational Planning and Development | Coaching, Mentoring, Executive Leadership