Bio

Seasoned Client Services and Customer Success leader with 20 years of experience working with clients and leading cross-functional teams within the Financial Services, Government, Technology, and Telecom sectors. Strong background as a creative, analytical, and energetic individual who enjoys being part of a successful team. Specialties: SaaS implementation, customer success, customer experience, program management, project management, change management, risk management, operational process improvement, business process engineering, operations, stakeholder engagement. partner management, issue resolution, agile development, SDLC, business development, strategic partnerships, enterprise software, CRM, salesforce.