Bio

My main interests revolve around the application of AI/machine learning techniques to complex business problems. I'm a strong believer in the use of conversational interfaces to help optimize business processes, and in chatbots and intelligent assistants in particular. At National Bank of Canada, I am currently leading the operationalization of Conversational AI projects. I was previously the CTO of Nu Echo, in charge of the innovations strategy and leading the Omnichannel Innovations Lab, from both the business and R&D perspectives. Among our projects in the Lab, we developed a complete cognitive platform for human-assisted chatbots/intelligent assistants. I also regularly worked as a consultant for large organizations on omnichannel contact center projects, like ScotiaBank, CIBC, Desjardins, National Bank of Canada, Hydro-Québec, and many more.