Dominique Gribot-Carroz
Global Head Of Customer Experience
Moody's Analytics
Country or State
France
Bio
Dominique is an innovation-driven executive with deep experience designing, operationalizing and executing growth and customer-centric strategies across business units of Moody's Corporation, a $6.2B Fortune 500 Company. Dominique is currently Moody's Analytics Head of Customer Experience, obsessing on improving customer experience at scale for more than 15,000 accounts. A few recent accomplishments include: • Transformed Moody's Analytics to double revenues within five years through organic growth and acquisitions. • Achieved 10% increase in key segments' sales through cross-selling and higher retention rates. • Improved customer digital engagement and Net Promoter Score (+5-10 points).
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Current Position
Global Head Of Customer Experience at Moody's Analytics
Degrees
Master of Science - MS, Micro economy, Statistics