Bio

Champion of the customer, great customer experiences, and fantastic design. Partner in experience-led business transformation. Passionate, committed and active about diversity and inclusion. Seasoned business executive who has been working in the digital industry since it was actually ''new media''. Deep experience in developing innovative global products, services, and experiences for Fortune 500 businesses, including journey-based transformation, mobile platforms, web, AI, and physical/digital experiences, digital business strategies, and multi-channel marketing communications. Specialties: design thinking, customer experience, experience design (UX), digital product design, brand strategy, mobile, AI platforms, business development, innovation and new capability development, service design, user research and customer journey development. Frequent board-level and conference speaker, award jury member, and thought leader. Equally comfortable with senior leadership as with hands-on product design teams. Passionate and actively involved in diversity & inclusion efforts.