Dr. Carmen Martínez
Senior Conversational UX Designer- Customer Care Automation
FlixBus
Country or State
Germany
Bio
(María del Carmen Martínez Carrillo) Dr. Carmen Martinez is a Conversation Analyst and Ethnographer of Communication working in Conversational Artificial Intelligence at FlixBus. As an expert in human-to-human conversation, she contributes to the team that automates Flix's contact center by modelling voice-based conversational agents that respond more efficiently to customers' interactive expectations. Carmen holds a PhD in Conversation Analysis and is the author of “Conversar en español: un enfoque desde el Análisis de la Conversación” published by Peter Lang Berlin.
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Current Position
Senior Conversational UX Designer- Customer Care Automation at FlixBus
Degrees
Doctor of Philosophy, Conversation Analysis