Bio

Johanny is a professional Experience Strategist, Designer & Project Manager with 11+ years of practice across research, IT services & consulting, startup, and NGOs. She is proficient at bridging design, technology, and business value creation, and is passionate about engineering human-centered & insights-driven digital experiences that delight customers & grow ROI. Throughout her professional practice, Johanny worked on projects for major global brands & institutions across multiple industries incl. education, SaaS, retail, biotech, banking & consulting. She has solid analytical, complex problem-solving, and management skills, and is proficient at transforming complex information into structured, strategic, and pragmatic actions. Johanny is skilled at strategy execution from Harvard Business School online and pursues an MBA specializing in design operations. She is an adaptive & transformational leader, passionate about coaching teams using her CliftonStrengths® restorative, futurist, achiever, relator & activator. As a result of her work, Johanny built a comprehensive portfolio comprising various use cases incl. employee experience, human-centered AI, VR learning experiences, IoT service design & futures design. She is proficient at facilitating outcome-centered innovation workshops and is an SME in technological risk perception & risk governance. In addition, she is a Thought Leader, experienced at conducting market research, analyzing business & technology trends, and translating them into insights for unique experience strategies. Johanny is skilled at enabling stakeholder relationships, understanding business requirements & user needs, and identifying design opportunities that build customer satisfaction, trust & loyalty. She is an effective communicator and has been a guest speaker at key conferences in 12+ countries incl. Interaction 23 in Switzerland and the Clinton Global Initiative in the USA. Her experience, expertise & recognized industry certifications incl. the Project Management Professional, Lean Six Sigma Green Belt, and Disciplined Agile Senior Scrum Master, enable Johanny to apply best business practices in her work and ensure world-class & outcome-centered delivery. She communicates proficiently in English (C1), German (B2/C1), and Spanish (native), and is skilled in Miro, Figma, FigJam, and Adobe XD/CC. She is also well-versed in various digital/no-code tools for business task automation, database management, and teamwork efficiency. She is an EU/German & Dominican citizen with a residence and work permit in Switzerland.