Bio

My diverse career has given me insight to all aspects of IT operations. I pride myself for understanding the intricate details of most business processes and how they are supported by the IT Infrastructure. I have built and maintained an excellent rapport with my team mates and business partners; my communication skills are dynamic and adaptable to all levels of an organization. In addition to my extensive, technical background, I am a critical thinker and problem solver. Finding creative solutions to difficult issues has been a tremendous factor in my success. Certifications: AWS SysOps Administrator - Associate level ITIL Foundations Certified HDMI Certified Help Desk manager Specialties: Amazon Web Services (EC2, S3, RDS, Route53, SES, SNS, SQS, etc) SAP ECC, PI, Solutiona Manager ITIL / IT Service Management (Support and Delivery) Automated software testing Project Management Infrastructure Technologies (Windows Server, SQL Server, T-SQL, Reporting Services) Business Systems Analysis Business Intelligence (BI) / Data Warehouse Windows scripting (VBS and WSH) Mediation Problem Solving Diplomacy