Bio

Customer success & operations executive with expertise designing and scaling highly effective and engaged global teams that deliver excellent customer experiences, maximize retention, and drive growth. Focused on the essential but often missed connection between global strategy and execution, I consider the ecosystem of teams, partners, supporting systems and, most importantly, customers. My motto is 'From the White Board to the Real World' because in the end, an idea is only as good as its results. * Customer experience design * Operational strategy, planning, and execution * Acquisitions & integrations * Global team building * Public speaking, regular panelist