Bio

▪ Omni channel expertise across Retail, Trading, Customer Service, Marketing and Customer Experience in Waitrose and John Lewis. ▪ E2E omni channel proposition development and service design specialist. ▪ Customer centric in every forum and activity. ▪ Commercially driven; improving category & multi channel growth as well as customer retention and acquisition rates. ▪ Budget owner of multimillion £ revenue streams. ▪ Excellent Collaborator - trusted, broad network at all levels, joins the dots of complex information. ▪ Authentic, passionate and agile leader with experience of successfully leading large matrix teams across large geographical areas. Personal interests: ▪ Passion for retail: I love seeing what's new in propositions, events and experiences delivered in a personal and seamless way with the help of digital. ▪ Family life: my own experience of what matters to me has changed in regards to Retail over the past few years as my journey into parenthood began; I champion ease, quality, service and ethics in how I personally shop and provide for my family.