Bio

Management consultant, board advisor, author, and educator, partnering with companies to create scalable growth & metrics-driven customer programs from onboarding to adoption, renewals, and advocacy. Founder of Growth Molecules, a management consulting firm. Our team also works with individuals who are seeking to take the next step in their careers. You can find out more at www.growthmolecules.com. MBA | PMP | Scrum Certified MBA Professor at Saint Mary's College of California Co-Author of Pressing ON as a Tech Mom | amazon.com/author/emiliadanzica Areas of Expertise: • Company Growth: Building high-impact and measurable full-cycle customer programs across voice-of-customer, renewals, growth, operations, customer education, offshore BPO, support team management, CSAT, and NPS initiatives. • Career Growth: I help individuals and teams reach new goals through emotional intelligence and getting comfortable with the uncomfortable. Catalyst Coaching Corner, Mentor. • Board Advisor: Baton, Update.ai, PCI Pal, Cast.app, HeadsUp, Catalyst, Crowdvocate, Customer Success Leadership Network Governing Council, USF MBA customer success advisory Council. • Speaker + Writer: Propel22, SaaStr 2021, 2020, 2019, 2018, We are Omie 19, AASCIF19, Unleash19, RD Summit LATAM 2018 & 19, SaastrEuropa 2018, CS Summit 2018, Success Summit Canada 2018, Hiring Success 2018, SaaStr 2017, CS100 2016, Pulse2016 & 2015 & more. Accolades: • 2023 Top CX Network 50 CX Leaders & 11 CX Women in Power to Follow • 2022 Top 50 Customer Loyalty Thought Leaders by Thinkers 360 | Top 50 Customer Success Influencers by Smart Karrot, 222 TOP influencers by Egnati • 2021 Intricately Top 75 Cloud Revenue Influencer | Smart Karrot Top 50 Customer Success Influencers | Global Trade Center Top 100 Successful Women in Business | Aspioneer Elite Women in Business • 2020 & 2021 SuccessHacker Top 25 Customer Success Influencer | Survey Sensum Top 100 Global CX Thought Leader • 2021/22 Forbes Business Council • 2018 Gainsight Top Seven Influential Women in Customer Success • 2018, 2017, 2016 Mindtouch Top CS influencers & strategists • 2017 MBA, Honors Distinction, Global Strategy & Competition | PMP® & ScrumMaster® Certified • 2016 Stevies Award for Customer Service | 2012 Jobvite Customers Award Other places to find us online: • Instagram: https://www.instagram.com/growthmolecules/ • Twitter: https://twitter.com/growthmolecules.com | https://twitter.com/emiliadanzica • YouTube: https://bit.ly/2XRLdfh • G2: https://bit.ly/3qcMhbo • 2021 CS Makeover Show, SimplifyingCS host