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Emma Sutton

Chief Experience Officer (CXO)


Country or State

United Kingdom


Director and industry recognised Customer Experience and Operations lead with a genuine passion for people and customers. Named as one of the top 100 customer experience influencers, has an outstanding track record of delivering results through creating innovative solutions and leading teams from the boardroom to front line that delivers improved efficiency, revenue, customer and employee engagement. Specialties: Customer Experience, Change Management, Operational Transformation, Cultural Change, Contact Centres, Customer Journey Mapping and Design, Financial Crime, Pension Trustee, Channel Integration, Operational Excellence, LEAN, Six Sigma, People Engagement and mentorship.

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Current Position

Chief Experience Officer (CXO) at Oracle


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