Bio

Public Administration professional with seventeen years of experience in state government and operation. Strong leader with the ability to identify both opportunities for improvement and resources to leverage those opportunities. Proven change agent with a track record of leading entrenched systems to innovate and embrace new paradigms. Lean practitioner with demonstrated success in guiding teams to apply continuous improvement principles to solve some of government’s most entrenched problems. Selected Highlights •Directed the transformation of the Motor Vehicle Division into a organization dedicated to understanding and delivering customer value, resulting in a more than 50% reduction in customer experience time and the addition of first-in-the-nation online government services. •Successfully lead a $68 million, multi-year modernization, replacing a 40-year old legacy system and building the foundation for continued digital transformation. •Directly administered the separation of the Department of Child Safety from the Department of Economic Security and the creation of the administrative structure of the new agency from the ground up, identifying $5 million of efficiencies in the first year.