Bio

Glenn Coward is the President & CEO of CapabilitySource, a digital transformation consultancy that improves marketing effectiveness, efficiency, conversion, retention and deepening. For more than two decades, he has helped companies transform digital experiences and marketing operations using a unique combination of process engineering, technology modernization, digital user experiences and innovation. With Glenn’s calm demeanor and passion for excellence, he has helped some of the largest brands in the world lower operating cost and increase revenue with improvements in the areas of strategy, marketing, sales, service, compliance, analytics, IT and finance. Glenn is a certified Enterprise, Business and Technology Architect & Lean Six Sigma Black Belt with years of unique experience transforming marketing and business operations for financial, entertainment, technology, retail and healthcare firms. Digital Transformations have directly impacted business outcomes at Archon LP/Goldman, Fiserv, Charles Schwab, USAA, Prudential, Edward Jones, Lowes, Disney, ESPN, Staples, McKesson and others. • Delivered 150% acquisition growth over a multi-year period • Designed and delivered $1.4B in AUM due to lead enhancements • Enabled dynamic business growth of over 700% • Increased lead volume by 42% • Reduced departmental operating cost by more that $1.2 MM Annual Proven success in process improvement, program management, business architecture and staff management • Managed $30MM product line • Delivered 323% ROI and as much as $475,000 in quarterly cost savings through automation • Delivered $2.3MM in consulting revenue in first year of regional consulting operations • Organizational redesign for more than 70 full-time and consultant IT staff • Built an entire regional consulting organization from the ground up Significant technical leadership, business leadership and consulting accomplishments • 30% Increase in capacity • 40% reduction in labor cost • 70% reduction in cycle time • 98% improvement in on-time delivery • Global operations transformation for more than 1000 workers Entrepreneurial leadership with comprehensive business management • Founded CapabilitySource in 2011 • Created Brand, GTM strategy and operating model from scratch • Managed all HR, legal and financial responsibilities • Established more than a dozen strategic technology partnerships • Established more than 60 commercial and government client relationships • Provided leadership for more than 200 digital transformation projects