Bio

I'm a Customer Strategy leader, with over 20 years as a trusted advisor to the C-Suite of Fortune 500 Companies across industries. I'm passionate about improving how organizations understand and serve their customers. I have extensive experience working with many global Retail Financial Services and Government clients. I've developed innovative approaches to Omnichannel, Product, and Pricing Strategies, informed by Customer Segmentation and Data Analytics -- enabling my clients to capture market share, improve customer economics, and drive significant financial results. In my experience, a thoughtful and data-driven approach to improving customer experience can result in happier customers, higher revenues, and lower cost-to-serve -- a win-win-win!