Bio

👋🏼 Hello, hello, hello! 👋🏼 Has it ever felt like you were getting it all wrong? As if your business wasn't as successful as it could and deserved to be? Most businesses do (or at least should). Do you remember your first kiss? Of course! Yet, you forgot most business interactions you have had in the past month. Why? Because none of these were memorable. When your audience doesn't remember dealing with you, you are in trouble. DEEP trouble. If they don't remember you, they can't buy from you. And if they can't buy from you... well... I'll let you fill in the blank! That's where I come in: I make sure your audience remembers you when it matters the most, when they are in the market, looking for the services and products you offer. I'll make you memorable by 1️⃣ Identifying your brand promise and how you want to be remembered. 2️⃣ Understanding how your customers currently feel about you through customer feedback. We'll then build your roadmap towards building robust, memorable and profitable customer experience strategies. 3️⃣ Designing experiences that get people to buy from you. 4️⃣ Build a content strategy that gets prospects coming to you when they're in the buying window. 5️⃣ We'll then write that engaging and unforgettable content. 6️⃣ Finally, I'll train and coach you and your team to become exceptional memory makers for your customers and prospects. Key achievements include: 🏆 Identified the monetary ROI of CX improvements, making business cases much more compelling 🏆 Recrafted the customer service narrative of organisations to drive employee engagement and better customer experiences 🏆 Revamped the Voice of Customer (VoC) programme for two brands, helping both past a lengthy plateau 🏆 Created an internal community of over 100 customer champions looking at improvement opportunities and driving CX bottom up change 🏆 Expanded a Series B SaaS start-up onto new 5 new countries 🏆 Wrote thought leadership content for several challenger and market-leading brands worldwide to increase their inbound leads Skills: Customer Experience | Voice of Customer (VoC) | CSAT | NPS | CES | Customer Churn | Market Research | Insights | Data visualisation | Storytelling | Public Speaking | Copywriting | Content Writing | Stakeholder Management | Influencing | Employee Engagement Roles: Head of Customer Experience | Head of CX | Customer Insights | Customer Experience Consultant | NED | Copywriter Want to become impossible to forget?! Get in touch at gustavo@cxahead.com 📩📩📩