Hamish Wood
Senior Director, Customer Experience and Advocacy Marketing
GoCardless
Country or State
United Kingdom
Bio
Respected and purpose-led leader with a strong background in Customer Experience, Customer Success and Customer Marketing. Passionate about collaborating, motivating and building high-performing teams with a continuous improvement culture to drive the best customer experiences. Innate ability to bring cross-functional teams together to deliver impactful customer and business outcomes. Champion diversity and inclusion, particularly in the LGBTQIA+ community. Key Skills: Leadership | Complex Problem-Solving | Advocacy Marketing | Customer Journey Mapping | Vision and Strategy | GTM Product Management | Customer Experience | Diversity and Inclusion | Team Collaboration | Innovation | Customer Success | Commercial Delivery
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Current Position
Senior Director, Customer Experience and Advocacy Marketing at GoCardless
Degrees
Design Thinking, User Experience and Design Thinking