Bio

Harald Henn, Marketing Resultant GmbH, located in Mainz, serves leading national and international corporations as acknowledged call center, customer experience and digital customer service expert. He regularly contributes articles to Customer Service and Call Center publications and is a frequent speaker on conferences. Harald Henn is author of two books on call center management and customer relationship management and various ebooks on Customer Service, Call Center and Customer Experience Specialties: Digital Customer Service and Contact Center strategy and optimisation in Telcos, automotive, insurance, banking, utilities