Bio

A passionate IT leader focused on innovation to provide customer-centric services and empower employees to be creative as they strive for service excellence Finalist Genesys Customer Innovation Awards 2020 and 2022 I have extensive experience across digital transformation, service management, stakeholder engagement, vendor management, data driven insights, service transformation, product management, agile and people change management. My natural talents are strategic thinking and ideation. I’m driven to achieve and enjoy maximising others potential, fostering strong relationships leading to collective successful outcomes. I lead with intent based leadership, investing significant time in coaching and mentoring a pipeline of future leaders. I thrive when identifying business opportunities, unpacking complex multi-layered issues and championing business, process, technology and people change. I love to stimulate new thought processes, implement different ways of working and trial new things. I believe in creating a culture where people feel empowered to responsibly enact change, fail quickly, learn fast, refine and scale up. I have championed various projects, the most impactful being our enterprise-wide contact centre transformation which encompassed infrastructure, business, and cultural transformation to drive a shift from organisational to customer centric service delivery.