Heather Wintermantel
Head of Global Customer Experience, Strategy & Innovation
Zendesk
Country or State
United States
Bio
A dynamic and results-oriented Customer Experience leader with extensive experience defining CX & GTM strategies, managing digital transformations, and delivering solutions to maximize customer adoption & accelerate realization of business value, resulting in acquisition, retention and growth. Expertise in the area of Customer Experience, CX Vision & Strategy, Customer Success, Business Value, Change Management, Adoption, Organizational Design, Enablement, Process & Systems Design, Strategic Planning, Governance, Portfolio Management.
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Current Position
Head of Global Customer Experience, Strategy & Innovation at Zendesk
Degrees
BA, International Relations & Socio-Cultural Anthropology