Bio

Strategy and technology executive helping brands define and deliver their most ambitious initiatives. Part of the leadership team at Merkle and dentsu, home of the world's best and brightest in customer experience, strategy, technology, design, marketing, media, loyalty, and data science. Globally leading Merkle's Experience & Commerce group, a team of 4,000 practitioners from leading businesses including Isobar, LiveArea, HelloWorld, DEG, and ePrize focused across commerce growth and operations, engagement/CRM and loyalty, experience design and product innovation, and digital platforms and engineering. Background: Corporate strategist and management consultant turned digital business, CX, and product leader (aka ‘cross-functional’). Subject matter expertise in consumer insights and business analysis, supply chain and merchandising, commerce and retail operations, growth strategy, and digital product development and platform technology. History developing C-Suite and board-level strategies, and leading complex ($10M+) initiatives end-to-end. Ranging from growth (channel strategy, international expansion, launching new brands, products, and business models) to customer experience innovation (across experiential spaces, mobile, web, social, marketplace, voice, XR), enablement programs (digital and omnichannel operating model design, speed to market initiatives), and capability evolution (exploratory/emerging technologies, technology and data architecture, agile/lean advisory).