Bio

Specialties: leading high performing teams charged with fraud mitigation (analysis, prevention, investigation, strategy), revenue rescue (chargeback management, dispute resolution) - l work cross-functionally with leadership, product, sales, client partners, engineering, dev, legal, security, compliance, and client/customer experience innovators . I recognize the value of teams and I’m committed to recognizing, developing and retaining exceptional talent. I’m a passionate lifelong learner and believe in giving back through mentoring, volunteering, and as a frequent speaker at conferences both in fraud prevention and the live events and sports space. If your team isn't laughing every day while knocking it out of the park, you're doing it wrong. On Stage/On Air Appearances: ⋆ 2021 MRC Vegas (in person and virtual) Mastercard Panel: Moving Disputes Upstream ⋆ 2021 NRF Connect Featured Speaker: Fraud 201 Beyond the Basics ⋆CNP2020 Virtual Summit Series: Ask the Experts Live Q&A - Ecommerce in a New Era ⋆Intix 2020 NYC Co-presenter -Mitigating Fraud for Today’s Hyper-digital Customer ⋆ Intix 2020 Co-presenter - Fraud and Ticketing - Why a Chargeback Isn't Always a Disgruntled Patron ⋆IAVM VenueConnect 2019 Chicago: Executive Track - The Fast and the Fraudulent - measuring your fraud and chargebacks bottom line impact ⋆Intix 2019 Dallas: Payments and Fraud SME sessions ⋆CNP 2019 San Francisco: Panelist - Fraud Hacks: Tips and Tricks from the Pros ⋆Pacnet 2019 Newport Beach: Frenemies, Fraud, and Friction: proactive defense against fraud and chargeback losses without risking your relationship with your best customers ⋆CNP 2018 Orlando:Panelist: Digital Authentication Rise and Implications ⋆Pacnet 2018 Newport Beach: SME sessions - risk mitigation, revenue generation and the customer experience ⋆Pacnet 2017 Newport Beach: : Payments and Fraud roundtable