Bio

I am a passionate Leader, Builder & Collaborative problem solver who drives a customer centric approach across the enterprise to define strategy; improving customer engagement, experience and success. I am an expert in hiring and building teams creating a team of leaders, while aligning and collaborating across the company; identifying issues and translating complex processes into clear, understandable and actionable steps. I am a passionate leader who consistently meets commitments with integrity. * Executed Refreshed Customer Success Program Globally, scaling on prem and SaaS offerings with Digital Touch program driving alignment across the company increasing retention by 30% * Improved Customer Retention by 20% via improved onboarding program aligned to customer outcomes * 98% Retention Rate * Composed the VoC strategy and program, accomplishing NPS score of 80