Bio

I specialize in client-centered, solutions-driven IT consulting, engineering, and project management. I offer more than 20 years of experience delivering expert solutions that improve productivity and increase efficiency. ABOUT ME • I have a loyal customer base and a track record of building strong customer relationships (often lasting decades) by always delivering beyond expectations. • I believe in leadership by example and have built a reputation for consistently producing exceptional work and setting the bar high. • I am a dedicated leader with a strong commitment to the customer, team, and continuous process improvement, proactively looking for opportunities to make a positive impact. NOTABLE ACHIEVEMENTS: • Go-to person trusted with key accounts, regularly selected by C-level leadership to manage high profile accounts • Repeatedly requested by clients to manage their accounts, even in instances where clients moved their contracts to other providers • Grew business income by 400% in 6 years by building strong relationships with clients and delivering superior services EXPERTISE Network Engineering • IT Administration • IT Project Management • Customer Support Management • Pre-Sales Engineering • IT & AV Consulting • Leadership • Microsoft Products • Client Management • Wireless Networks • Customer Service • System & Network Performance • Continuous Process Improvement