Bio

A professional who makes a wide organisational contribution by designing and implementing large scale customer experience measurement systems. These systems provide excellent inputs across the organisation, improving decision making, resource allocation and prioritisation to drive superior customer outcomes. Ivana has developed competence in driving transformation business outcomes in a broad range of roles over the last 15 years in the Australian Energy and Financial Services sectors. This experience is enhanced and underpinned with an academic background in Business (double degree in Computing & Business) and postgraduate qualification in Lean/Six Sigma principles. Passionate about making a difference to a business, Ivana strives in environments that are open to transformation and where her leadership and experience can be applied to drive greater business and customer outcomes.