Bio

James is an experienced Transformation Director, CIO, Innovator, Chief Engineer and Board member with over twenty years professional experience in defining and delivering a wide range of outcome driven business and digital transformations, customer experiences, strategies, customer services and solutions to both the public and private sectors. He is a recognised strategic and innovative leader able to provide vision, drive and end to end transformation, design, engineering, delivery and service expertise to lead complex business & digital change. He has a proven track record of successful customer and colleague engagement to identify and clarify true business problems and shape innovative proposals, strategies, commercial models, service designs, experiences and solutions delivering best value for money for customers and helping drive successful change and growth through both creating great customer and colleague experiences and effective differentiation of services and capabilities. Specialities: Senior Leadership Team, Digital Transformation, Customer Experience, Digital Engineering, Service Design, Design Thinking, Lean Product Management, ICT Managed Services, Strategy, Business Development, Applied Innovation, Competitive Dialogue Procurement, Shipley, Digital BPO, Agile, Consultancy, BPR/BPI, Requirements Engineering, Business Problem Definition, Solution Architecture, Service Architecture, Governance & Assurance, Risk Management, Social Housing, Local and Devolved Government, Central Government, Scottish Public Sector, MOD, Home Office, MOJ, DWP, NHS, Retail, Banking