Bio

Executive Global Customer Experience Leader | Program Creation & Management | Customer Retention | Cross-Functional Team Leadership I work with some of the fastest-growing brands in commerce, finding creative ways to share their story and connect them with similar brands to inspire and educate each other. My superpower is building strong relationships with the incredible people behind the brand to ensure they’re engaged, inspired, and connected. I also truly enjoy coaching, mentoring, and developing team members to maximize their full potential. I am a customer-obsessed trailblazer with a passion for substantially increasing customer awareness, engagement, retention, and revenue. Throughout my career, I have been recognized as an industry thought leader, subject matter expert, and sought-after public speaker with a talent for leading globally dispersed teams to build and manage new programs that optimize customer experiences and drive brand advocacy. My recent career highlights include: ► Achieved 100% customer satisfaction for the program Unboxed, a net-new program that I designed at Shopify from scratch to bring brands together and identify trends. ► Enabled company to gain remarkable insights and gather critical feedback by developing Product Lab, an additional net-new program to share products at different stages of development. ► Established intimate peer-led roundtable discussions and created a playbook for hosting that was adopted by a small group of leadership-appointed merchant success leaders. ► Established a robust volume of merchant references across the portfolio by creating a merchant reference program. In addition to my hands-on work experience, I have a bachelor of arts degree in communication studies from the University of Kansas. I also am certified in the Akimbo Sonder method and earned my Talk Master certification with Speaker Labs. My areas of expertise include: Program Creation & Management | Customer Retention | Relationship Building | Relationship Management | Cross-Functional Team Leadership | Content Development | Storytelling | Program Development | Customer Engagement & Feedback | D2C, B2B, & E-Commerce Strategies | Strategic Planning & Project Management | Financial & Budget Oversight | Internal & External Communications | Hiring, Coaching, Mentoring, & Training