Bio

Jan Erik is an experienced offshore outsourcing & vendor management consultant, analyst and practitioner. His key research experience and areas of interest include offshore outsourcing, global delivery models, vendor management, and service integration and management (SIAM). He has been an industry leader in these areas for the past 32 years and has presented at numerous analyst, industry and vendor conferences around the world. Jan Erik is a Partner and Global Head of ISG Provider Lens. He manages the annual research agenda, is an editor of each report and ensures the quality and accuracy of all published materials from his team of 165+ research professionals. Specialties: SIAM, Alternative Offshore Geographies, Captive Centers, IT Services, Multi-sourcing & Multi-provider Strategy, Offshore Outsourcing, Outsourcing, RFPs, Service-Level Agreements, Sourcing & Procurement, Sourcing Strategy & Execution, Supplier Scorecarding, Vendor Evaluation, Vendor Management, Vendor Management Techniques