Bio

🚀 What I Do: I help business leaders -- from individuals to small businesses to fortune 1000s -- learn and apply customer-centric initiatives that benefit their customers, employees, and bottom line. 💁‍♀️ How I Do It: Customer experience is more than a customer journey map or a Net Promoter Score. It’s the actions your team takes on a daily basis to use these tools to serve your larger organizational goals. Even the strongest organizations benefit from an outside perspective. As they say, ‘you can’t read the label from inside the bottle.’ Whether your company is ready for ongoing expert consulting, a one-time workshop, or simple, engaging Linkedin Learning courses, I have a solution to meet you where you are. 💡 Why It Works: Leaders can be discouraged when they hear customer experience strategy as “let’s be nice to customers.” I approach CX strategy another way: “Let’s build the right vision, strategy and outcomes around customer experience to meet or exceed our larger company-wide goals.” Working with cross-functional leadership, I help organizations make CX a part of their everyday culture -- not just a one-off initiative that’s quickly forgotten about. 👩‍💻 An Expert in Remote Work For more than a decade, organizations including Georgetown University, LinkedIn Learning, and the Online Marketing Institute, as well as members of the Fortune 500 like Zurich and Cisco, have trusted me to speak, educate and consult remotely. ✍️ Contributing To & Featured By: Chicago Tribune Forbes CustomerThink SAP Crain’s Chicago Business GetFeedback MyCustomer.com CMSWire MarketingProfs Clicktools Inc. 📊 Organizations I’ve Worked With Include: SAP Verizon SurveyMonkey OrangeTheory Fitness Clarabridge Allstate GetFeedback Citrix LogMeIn Georgetown University Many small & medium businesses 🎓 My Linked Learning Courses: Customer Service Blueprinting: bit.ly/lilblueprint Creating a Positive Customer Experience: bit.ly/positive-cx-lil Customer Experience: Journey Mapping: bit.ly/liljourneymap Journey Mapping: Case Study in Action: bit.ly/lilcasestudy 👍 What Others Are Saying William S., Senior Program Manager, Player Experience at Activision: “As a result of our workshops, I saw our leadership align...on what the future should look like and what we should be striving towards.” Clint Schaff, VP at LA Times: ''I love how Jeannie combines the personal and professional in the most meaningful way.” 🙋‍♀️ Ready to Talk? Connect with me on Linkedin or send me a message at ExperienceInvestigators.com/contact