Bio

Executive team member with a 20+ year leadership career, highlighted by increasingly responsible positions in client services, technology, merchant operations, product and pricing, based on exemplary performance, human capital development, successful technology deployments, and client relationship management. Highly experienced in the startup, turnaround and expansion of financial services’ operational infrastructures and product development to increase revenue, employee engagement and customer service excellence. Expertise in identifying payment industry trends and driving debit product and pricing strategies, managing substantial enterprise-wide projects and increasing top line growth through new merchant sales, adding 1B more transactions and $50M in annual revenue. Excel in design, development and integration of new technology and operations solutions. Significant experience working in highly regulated environments and adept at managing operational risks. Skilled at understanding the impact of pricing on market success and developing strategies to support growth goals. Recognized for being a collaborative leader while building strong relationships to gain organizational support and cross-functional alignment for key initiatives by developing trust and understanding interpersonal styles. Build high functioning and diverse teams by matching capabilities with work, maximizing empowerment, providing quality coaching and being open to varied opinions. Operate as a change agent by inspiring others with innovative ideas, process improvements, identifying root causes of problems quickly and offering decisive, realistic and sound solutions. Regular speaker & panelist at numerous industry trade events, business forums and professional conferences, such as the: Independent Bankers Association of Texas, Merchant Advisory Group, US Payments Forum, and American Bankers Association __________________________________________________________________________________________