Bio

I'm a seasoned executive who believes that customer value and success drive any business forward. I've spent my career either building or running world-class Customer Success, Professional Services, and Support Organizations for SaaS businesses. I specialize in building customer methodology and scalable CS programs that support businesses moving up market from SMB to enterprise. Currently serving as Senior Vice President, Customer Success and Renewals at Zuora, the leader in subscription experience automation. Zuora provides cloud-based software on a subscription basis that enables any company in any industry to successfully launch, manage, and transform into a subscription business. We currently serve more than 1000 customers in over 30 different countries across most industries. To find out more, visit www.zuora.com. Previously I've senior leadership positions at a number of public and pre-IPO companies. Senior Vice President at Entelo, Group Vice President at New Relic, SVP and Global Head of Customer Success at Marin Software, where I was responsible for Customer Success, Renewals& Upsell, Professional Services, Customer Support, Education, and Partner Enablement.