Bio

Senior leader with a track record of successfully building world-class customer success strategies, teams and infrastructure to drive usage, retention and cross-sell/up-sell revenue for SaaS companies and those moving to a SaaS model. Skilled and caring talent developer and cross-functional team player who works effectively across sales, product/services, support and marketing teams. Technical background provides unique authority and credibility with engineering teams internally and externally. Passionate about ensuring team members have the information, tools and resources they need to represent the voice of the customer. Recognized expert in the field asked to contribute to the book The Customer Success Economy by Nick Mehta and Alison Pickens, interviewed by SalesTech magazine, and featured on the “Women in Customer Success” podcast.