A highly successful leader and innovator with over 20 years of experience exceeding customer expectations. An outspoken advocate for the customer; spotlighting processes, bugs and issues that cause customer friction. A lateral thinker adept at building flexible, analytical teams with a track record of gaining greater efficiencies from existing resources. Specialties: Contact center and service operations, workforce optimization, vendor management, CX influencing through business intelligence and analytics.
Sr. Director, Operations at Elevate