Bio

Dynamic, accomplished global professional with expertise and career history spearheading creation and execution of marketing and customer experience strategies across multiple industries, including utility, technology, tourism, healthcare, and transportation. Highly skilled in partnering with senior leadership to advise on business strategy and brand management that drives customer value and achieves business objectives. Recognized as thought leader and subject matter expert on marketing and customer experience topics. Sought after presenter at national and international industry conferences and seminars. I work with purpose and passion to make a difference. Expertise: Marketing, Customer Experience, New Product Development, Journey Mapping, Global Marketing, Market Research, Employee Engagement, Public Relations, and Brand Strategy. Nearly 20 years of marketing and CX consulting experience with Fortune 500 clients. Forrester Certified CX Pro I and II. Harvard Business Review (HBR) Advisory Council Member.