A critical thinking & endlessly curious Analytics, Insight & Customer Experience professional. Experienced Operational and Strategic Leader and Influencer. World Class Manager certified. I lead teams that focus not just on 'What' has happened but on 'Why' & what can be done about it. Teams that transform data into a compelling narrative to inform strategic and operational decision making and to enhance Customer Experience.
Head of Customer Insight at Halton Housing
HND, Business Studies