Bio

𝑨 𝒎𝒐𝒅𝒆𝒓𝒏 𝑪𝑰𝑶 𝒘𝒉𝒐 𝒇𝒐𝒄𝒖𝒔𝒆𝒔 𝒐𝒏 𝒅𝒆𝒍𝒊𝒗𝒆𝒓𝒊𝒏𝒈 𝒄𝒉𝒂𝒏𝒈𝒆 𝒕𝒉𝒓𝒐𝒖𝒈𝒉 𝒑𝒆𝒐𝒑𝒍𝒆 𝒂𝒏𝒅 𝒂𝒄𝒄𝒆𝒍𝒆𝒓𝒂𝒕𝒊𝒏𝒈 𝒅𝒊𝒈𝒊𝒕𝒂𝒍 𝒃𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝒕𝒓𝒂𝒏𝒔𝒇𝒐𝒓𝒎𝒂𝒕𝒊𝒐𝒏 by using the latest innovative technology, to enable businesses to be at the forefront of their industries. A proven track record of transforming the use of digital technology within the retail, hospitality industry and rail industry. Enhancing the customer and colleague experience in order to drive advocacy and business value. I have turned around underperforming IT teams, by articulating a bold vision and strong execution plan, along with building strong rapport and trust. To succeed it has been imperative to build a world-class IT team, ensuring that the infrastructure and core services are reliable and resilient. Only when the 'nuts and bolts' are fully functioning, can the leader focus on the grand scheme. I work alongside other leaders, striving to engage and inspire them in order to build an enduring collaboration. 𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒 𝐕𝐢𝐫𝐠𝐢𝐧 𝐓𝐫𝐚𝐢𝐧𝐬 ✔️Increased the purchase of digital tickets from 0 - 50%, #1 in the industry ✔️Created automatic delay repay compensation ✔️Grew customer database to 9m and drove customer messaging before, during and post journey ✔️Introduced Wi-Fi at stations and Trains with 5G testing and on-board entertainment ✔️Transformed the rail retail experience ✔️Automated processes in 85% of departments ✔️Implemented IOT sensors on-board ✔️Achieved an internal NPS score of 100 Some global firsts 1 - Sending new text type messages (RCS) to customers 2 - Allowing customers to book a rail ticket using just their voice, taking the time it takes from 7 mins on websites to 2 mins on Alexa 3 - Enabling customers to pay their bill straight from their phone saving them 10 mins when paying 𝐆𝐨𝐧𝐝𝐨𝐥𝐚 𝐆𝐫𝐨𝐮𝐩 | For all brands in the group we grew the customer database (19m for Pizza Express) to send personalised vouchers to customers which were aligned to the need of individual restaurants. 𝐇𝐌𝐕 | Implemented a retail inventory solution to manage stock and predict sales for each store, increasing sales by 3 to 4 % worldwide. 𝐋𝐚𝐮𝐫𝐚 𝐀𝐬𝐡𝐥𝐞𝐲 | Implemented a multiple channel retail system that reduced customer returns increasing profitability Digital & IT Projects | IT & Digital Transformation | Digital Change | Automation | Continuous Improvement | Digital Innovation | New Technology | Agile Methodologies | IT Strategy | Business Transformation | Change Management | Project Delivery