Bio

Mature professional with 20 years of successful Contact Center leadership experience. I have a great mix of experience in Conatc Center technology, IT, telecommunications and operations. I also, have a deep understanding of Contact Centers from many different industries perspectives. Spent 7 years doing consulting work in Contact Centers using my project management skills to implelment million dollar projects. I have consulted with companies such as Southwest Airlines, State Farm and Capital One. I have worked on major enterprise projects such as desktop automation, replacing telecom systems, implementing new recording systems and implementing VoIP solutions.