Bio

I was raised to believe that all knowledge is valuable and this leads to learning being a core strength and interest. I am most deeply engaged when I am learning about a new technology, business challenge, or person. My quest for increasing my own personal knowledge has led me, an American, to live in London. I am a chemical engineer by education, a software nerd by vocation, and an escape room, puzzle solving, board game geek by hobby. Having come from a predominantly sales support background myself, I am passionate about how people and services can enable technology to solve real world problems, whether that is through normal operations, digital transformation or a big data approach, especially in the manufacturing and process industries where I have experience. I am especially interested in learning more about and in improving my leadership and management skills as they lead to a better corporate culture, a stronger team formation and a deeper customer impact. As an innovative and respected Customer Success and Sales Support professional, I understand that communication is key to success, both internally and externally with customers. I have been successful driving projects throughout my career by listening to the specific requirements and communicating with each one based on their specific needs. I take pride in my clear and concise communication, both written and verbal, that effectively translates industrial or technical jargon into an engrossing storytelling narrative in which all parties can fully engage. I do this by leveraging the deep respect for people, their cultures, and their personalities that I have obtained through my rich background of professional experience throughout the USA and EMEA. It is this respect that helps me collaborate with them on what allows them to be the most successful in achieving our joint targets. I am also an avid reader, traveler, and cook.