Bio

I am a Top 100 Retail Influencer, an eCommerce expert, and a UX/CX evangelist with more than two decades in the space. I jokingly say that I ''help companies sell things online, and keep Amazon from killing them.'' I am a global speaker, an internationally published thought leader, and a world-wide TV/Radio commentator. I love to talk about what the future will bring in terms of business, technology, aviation, the way we will live in the years to come; and what we can do to prepare and profit from that now. Previously I was the President of Commerce at Dentsu, SVP of Commerce & Cross Border Trade at Isobar, and Head of Global Commerce at Publicis Sapient (via Razorfish); where I drove digital transformation across retail, aviation, telecommunications, CPG, and energy brands across the world. I also was fortunate enough to serve several years at Amazon where I was part of Amazon's growth from being just an online retailer and bookseller to a powerhouse first-party electronics manufacturer. There I was a strong voice for the importance of strong customer experiences and easy to use eCommerce. Prior to Amazon I was the head of User Experience and eCommerce at Guitar Center, and several other brands from start-ups to the Fortune 100. I'm proud of my track-record of building new businesses with a long-term strategic lens; I successfully built and sold two dot-coms and have created several new business units and programs in the firms I've been lucky enough to be a part of. I enjoy finding and developing outstanding talent and mentoring people to pass on what I've learned in more than 25 years of business experience. When I'm not working, I'm more than likely chasing one of my 6 kids either around the house or around the globe with my wonderful wife, looking at maps to find new places for us to explore, talking to people across the world via amateur radio (KU5I), reading anything I can find from books about personal growth, theology, psychology, history, and finding new ways I can serve my community.